Store & Return Policies

All prices listed are in Canadian funds (CAD) and your credit card will process the conversion to your native currency. We currently only ship to Canada and the continental USA through the online store . Contact us directly if you are in any other country and want to order Shaw Percussion products.

Shipping

We use Canada Post Expedited Parcel service for shipping in Canada and the Continental  United States. Insurance is also added to the cost of shipping. If you live close to our business address and want to arrange for local pickup please contact us.

Satisfaction Guarantee

At Shaw Percussion, we want you to be completely satisfied with your purchase.  If you are not completely satisfied, notify us by emailing info@shawpercussion.com with details (order #, item, reason for refund request)  All returns that involve broken drum heads  are handled on a case by case basis and consideration will be given to the amount of time from the shipping date that the breakage occurred and if the drum was tuned up past it’s normal capacity by the customer.

Return / Refund Policy

Products may be returned for a full refund within 30 days of the purchase shipping date provided they are in the original condition and are complete with all accessories and packaging. The customer will be required to pay for return shipping and may be reimbursed in certain cases. Notify us by emailing info@shawpercussion.com and we’ll send the details about how to return the product.